Christiaan's Tumblog

How I Lowered My Comcast Bill by 50% for 6 months. Without losing any service!

Here’s the scoop: I went online and pulled up a Customer Service chat window. Here’s what went down..

Live Chat
user Christiaan_ has entered room

Christiaan(14:36:21 GMT-0800 (Pacific Standard Time))>

analyst Cyrstal has entered room

Cyrstal(  14:36:35 GMT-0800 (Pacific Standard Time))>

Hello Christiaan_, Thank you for contacting Comcast Live Chat Support. My name is Cyrstal. Please give me one moment to review your information.

Cyrstal(  14:36:36 GMT-0800 (Pacific Standard Time))>

How can I assist you today?

Christiaan_(  11:38:29 GMT-0800 (Pacific Standard Time))>

I need to lower my bill. I’m getting some great offers from U-verse. Thinking about switching.

Cyrstal(  14:39:38 GMT-0800 (Pacific Standard Time))>

We can check on that.

Cyrstal(  14:39:39 GMT-0800 (Pacific Standard Time))>

For me to open your account, may I please have the following?
1. Account holder’s full name
2. Service address
3. Account number or last four digits of SSN

Christiaan_(  11:40:03 GMT-0800 (Pacific Standard Time))>

Christiaan VandenHeuvel
XXXX

Cyrstal(  14:40:40 GMT-0800 (Pacific Standard Time))>

Thank you.

Cyrstal(  14:40:40 GMT-0800 (Pacific Standard Time))>

Please give me a moment to pull-up your account.

Cyrstal(  14:42:58 GMT-0800 (Pacific Standard Time))>

I checked your account and see that you paid your bill on time. Please give me a moment and check what we can do to lower your bill.

Cyrstal(  14:55:07 GMT-0800 (Pacific Standard Time))>

The cable rate is $61.99/month, it will only be $39.99/month. The internet rate is $42.95/month, it will only be $19.99/month. Both price is for 6 months.

Cyrstal(  14:55:55 GMT-0800 (Pacific Standard Time))>

The new monthly rate will be $69.98 before taxes. (Please note that my current bill is $130/mo!)

Christiaan_(  11:55:41 GMT-0800 (Pacific Standard Time))>

Can you extend one or both of them to 12 months?

Cyrstal(  14:56:07 GMT-0800 (Pacific Standard Time))>

We only have 6 months promotion, Christiaan.

Christiaan_(  11:56:19 GMT-0800 (Pacific Standard Time))>

That’s awesome, though, Crystal. Thank you so much!

Cyrstal(  14:56:40 GMT-0800 (Pacific Standard Time))>

For recap, the promotion will be for 6 months.

Christiaan_(  11:57:05 GMT-0800 (Pacific Standard Time))>

That sounds great

Cyrstal(  14:57:15 GMT-0800 (Pacific Standard Time))>

Please give me a moment to process this for you.

Christiaan_(  11:57:21 GMT-0800 (Pacific Standard Time))>

Thanks.

Cyrstal(  14:59:26 GMT-0800 (Pacific Standard Time))>

I already applied the promotion on the account. Here is the request confirmation number:XXXXXXXXXXXX

Christiaan_(  11:59:53 GMT-0800 (Pacific Standard Time))>

Thanks so much for your help. Happy New Year!

Secret Theme

I just found out that tomorrow night’s theme is Times Square. Awesome!

Rotterdammer is best Oliebollen maker for 7th time

Man, I wish those would easily ship.

Rotterdammer is best donut maker for 7th time

Rotterdam baker Richard Visser has won the AD newspaper’s national ‘oliebollen’ test for the seventh time. Oliebollen are deep-fried ball-shaped donuts (with or without raisins) which are sold from roadside stalls during the Christmas season and are traditionally eaten on New Year’s Eve.

Weather Conditions from The Weather Channel

Weather for Castro Valley, CA (94546) Tonight A steady rain this evening. Showers continuing overnight. Low 46F. Winds SE at 5 to 10 mph. Chance of rain 70%. Tomorrow Chance of a shower or two during the morning, followed by partly cloudy skies in the afternoon. High 58F. Winds light and variable. Chance of rain 30%. Tomorrow Night Mostly cloudy. Low 41F. Winds ENE at 5 to 10 mph. Last Updated: 12/26/09 10:13 PM PST