5th
How I Lowered My Comcast Bill by 50% for 6 months. Without losing any service!
Here’s the scoop: I went online and pulled up a Customer Service chat window. Here’s what went down..
Live Chat
user Christiaan_ has entered room
Christiaan(14:36:21 GMT-0800 (Pacific Standard Time))>
analyst Cyrstal has entered room
Cyrstal( 14:36:35 GMT-0800 (Pacific Standard Time))>
Hello Christiaan_, Thank you for contacting Comcast Live Chat Support. My name is Cyrstal. Please give me one moment to review your information.
Cyrstal( 14:36:36 GMT-0800 (Pacific Standard Time))>
How can I assist you today?
Christiaan_( 11:38:29 GMT-0800 (Pacific Standard Time))>
I need to lower my bill. I’m getting some great offers from U-verse. Thinking about switching.
Cyrstal( 14:39:38 GMT-0800 (Pacific Standard Time))>
We can check on that.
Cyrstal( 14:39:39 GMT-0800 (Pacific Standard Time))>
For me to open your account, may I please have the following?
1. Account holder’s full name
2. Service address
3. Account number or last four digits of SSN
Christiaan_( 11:40:03 GMT-0800 (Pacific Standard Time))>
Christiaan VandenHeuvel
XXXX
Cyrstal( 14:40:40 GMT-0800 (Pacific Standard Time))>
Thank you.
Cyrstal( 14:40:40 GMT-0800 (Pacific Standard Time))>
Please give me a moment to pull-up your account.
Cyrstal( 14:42:58 GMT-0800 (Pacific Standard Time))>
I checked your account and see that you paid your bill on time. Please give me a moment and check what we can do to lower your bill.
Cyrstal( 14:55:07 GMT-0800 (Pacific Standard Time))>
The cable rate is $61.99/month, it will only be $39.99/month. The internet rate is $42.95/month, it will only be $19.99/month. Both price is for 6 months.
Cyrstal( 14:55:55 GMT-0800 (Pacific Standard Time))>
The new monthly rate will be $69.98 before taxes. (Please note that my current bill is $130/mo!)
Christiaan_( 11:55:41 GMT-0800 (Pacific Standard Time))>
Can you extend one or both of them to 12 months?
Cyrstal( 14:56:07 GMT-0800 (Pacific Standard Time))>
We only have 6 months promotion, Christiaan.
Christiaan_( 11:56:19 GMT-0800 (Pacific Standard Time))>
That’s awesome, though, Crystal. Thank you so much!
Cyrstal( 14:56:40 GMT-0800 (Pacific Standard Time))>
For recap, the promotion will be for 6 months.
Christiaan_( 11:57:05 GMT-0800 (Pacific Standard Time))>
That sounds great
Cyrstal( 14:57:15 GMT-0800 (Pacific Standard Time))>
Please give me a moment to process this for you.
Christiaan_( 11:57:21 GMT-0800 (Pacific Standard Time))>
Thanks.
Cyrstal( 14:59:26 GMT-0800 (Pacific Standard Time))>
I already applied the promotion on the account. Here is the request confirmation number:XXXXXXXXXXXX
Christiaan_( 11:59:53 GMT-0800 (Pacific Standard Time))>
Thanks so much for your help. Happy New Year!
